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Revisiting the Bangalore Bug Problem

By Ravikiran Rao on April 6, 2009

Over a year back I had written a post postulating that Indian IT clients are victims of the Bangalore bug. It was generally received positively. A couple of commenters had suggested two sites that could pe possible exceptions to the rule. Of these, Cleartrip is the better candidate for an exception to the rule. Its usability [...]

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Dogbert Takes Over Citibank Marketing

By Ravikiran Rao on December 10, 2008

Neel has a good post on how ICICI has made life difficult for customers who want to redeem reward points on their credit cards. Citibank has done something similar.  They have cut down on the number of items you can get by redeeming reward points. To hide this fact from customers, they have “redesigned” their [...]

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