{"id":3426,"date":"2009-11-08T18:12:53","date_gmt":"2009-11-08T12:42:53","guid":{"rendered":"http:\/\/www.ravikiran.com\/blog\/?p=3426"},"modified":"2009-11-08T18:12:53","modified_gmt":"2009-11-08T12:42:53","slug":"pizza-delivery-incentives","status":"publish","type":"post","link":"https:\/\/www.ravikiran.com\/blog\/classic\/200911\/pizza-delivery-incentives\/","title":{"rendered":"Pizza Delivery Incentives"},"content":{"rendered":"<p>Domino&#8217;s likes to announce that it doesn&#8217;t penalize its delivery boys for not meeting its 30-minute guarantees. It says so on its website, on its menus and the statement is even tagged on the uniforms of said boys.\u00a0 This seems like a good strategy to have &#8211; after all, you don&#8217;t want your delivery people to cause or suffer accidents. It is also a good strategy to announce.\u00a0 Apart from the good reputation you get, it also stops the delivery guys from giving a sob story and getting sympathetic customers to condone delays &#8211; this is assuming that Domino&#8217;s <em>wants<\/em> data on delivery performance so that it can track the efficiency of its operations.<\/p>\n<p>Of course, saying that they\u00a0 won&#8217;t <em>penalize<\/em> delivery boys for bad performance is not the same thing as saying that they won&#8217;t <em>reward<\/em> them for good performance. The two aren&#8217;t the same, because of the <a href=\"http:\/\/en.wikipedia.org\/wiki\/Endowment_effect\">endowment effect<\/a>. Then again, you shouldn&#8217;t reward them every time they do an on-time delivery, because it will effectively amount to the same thing. You need to reward them for aggregate performance.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Domino&#8217;s likes to announce that it doesn&#8217;t penalize its delivery boys for not meeting its 30-minute guarantees. It says so on its website, on its menus and the statement is even tagged on the uniforms of said boys.\u00a0 This seems like a good strategy to have &#8211; after all, you don&#8217;t want your delivery people [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[79,2],"tags":[331,347,348],"_links":{"self":[{"href":"https:\/\/www.ravikiran.com\/blog\/wp-json\/wp\/v2\/posts\/3426"}],"collection":[{"href":"https:\/\/www.ravikiran.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.ravikiran.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.ravikiran.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.ravikiran.com\/blog\/wp-json\/wp\/v2\/comments?post=3426"}],"version-history":[{"count":2,"href":"https:\/\/www.ravikiran.com\/blog\/wp-json\/wp\/v2\/posts\/3426\/revisions"}],"predecessor-version":[{"id":3428,"href":"https:\/\/www.ravikiran.com\/blog\/wp-json\/wp\/v2\/posts\/3426\/revisions\/3428"}],"wp:attachment":[{"href":"https:\/\/www.ravikiran.com\/blog\/wp-json\/wp\/v2\/media?parent=3426"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.ravikiran.com\/blog\/wp-json\/wp\/v2\/categories?post=3426"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.ravikiran.com\/blog\/wp-json\/wp\/v2\/tags?post=3426"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}