Praja, an NGO working on civic issues (headed by Yazad) has come out with an Online Complaint Management System Way to go Praja!

I hope that a lot more such initiatives are taken. I also wish to see BMC hive out a lot more activities to the private sector.
(When I was in Chennai, the garbage collection there was privatised. Anyone knows how it is going? In Hyderabad it is a visible success)